AI usage tiers that do not surprise customers at renewal
The customer did not exceed a request limit. They exceeded a token budget they never saw, on a feature that ran extra tool c…
The customer did not exceed a request limit. They exceeded a token budget they never saw, on a feature that ran extra tool c…
The dashboard shows 94% accuracy. Users still double-check every answer. That is not necessarily irrational. The metric may…
The assistant’s answer is polished, specific, and wrong. It says the customer’s plan includes priority support because it sa…
The user closes the tab. The agent keeps running. It finishes the web search, calls a tool, sends an email, and writes the r…
The agent’s final answer looks reasonable. The customer says the wrong account was updated. The model trace shows a tool cal…